- Your delivery address is within India.
- All tags & packaging is in place.
- The product has not been worn/used/washed.
If your purchase meets our exchange criteria stated above, please email us on email@example.com within 7 days of delivery with the following information:
- Order number, specifying the piece you currently have and the one you would like to exchange it for, or if you wish to return it.
- Specify the reason for the exchange, return
A reverse pick-up will then be scheduled within 3-4 business days , if reverse pick-up option is not available at your location then you may need to courier back the product to our communicated address and we will bear the courier expense.
In case of exchange ., Once the product reaches our office, a quality check will be conducted and if the returned piece passes this, your new piece will be dispatched immediately.
In case of return., the amount of refund will be credited to your credit/debit card account as the case may be.
You can contact us on +91 9514200666 or firstname.lastname@example.org
Q : Can I exchange / return a product if I don’t live in India?
Your purchase is eligible for exchange only if the delivery address is in India. We do not exchange or refund international orders.
Q : If my order was COD, can I still exchange / return my product? How will I receive my refund?
In case of COD orders, if you live in India, you can follow the above steps to exchange or return your product. Once we receive your product our team will contact you and take down your bank account details.
In case of any price disparity between the exchanged style and the new one, you will be charged / refunded the money in your bank account accordingly. In case of return the amount will be transferred to the bank account details provided by you.
We do not refund in cash for COD orders.